I hope that this helps to provide clarity for you here, Sean! If you have any further questions or need anything additional from our side, please do let us know. A malicious user could then take those credentials and abuse them, running up a huge bill with your account. But (and it's a very big 'but') if you were to do that, you would expose your Twilio credentials to anyone using your site. The reason that the handling of replies and auto-responses must be handled within Twilio is that the Customer.io integration can only send messages, and is not designed to receive replies back from your campaigns. Technically you could send an SMS using the Twilio REST API directly from a JavaScript client-side application. So, in conclusion, it would appear that you can achieve what you're needing through Twilio's tools/API. Twilio API: Receive and Reply to SMS Messages.Twilio Studio: Set up an SMS Autoresponder.The second link below is to their API documentation which is language specific, should you prefer to have your engineering team set up an application to handle replies and even auto-responses to the SMS messages you trigger from Customer.io.

The first link below is using Twilio Studio Flows, which is Twilio's built-in no-code/low-code app builder, which is set up very similarly to Customer.io's workflow builder ( Twilio Studio documentation here).

Again, I do want to note that those replies go to Twilio's servers and do not come back to Customer.io, so our integration would not be able to handle replies natively, but it appears you can do this within Twilio according to their documentation. That said, Twilo's documentation does show that you can send custom responses to replies from your customers. This API is used for sending transactional and marketing SMS messages, and can also be used to send mass messages via our SMS Broadcast feature. Using Twilios REST API, you can send outgoing SMS messages from your Twilio phone number to mobile phones around the globe. 10 d., With latest version of app, you can DM reply to any message in the. We handle this by making use of Twilio's Messaging API. 1 d., Emoji translations with the Twilio API for WhatsApp and. Taking a look into your question, I wanted to confirm for you up front that Customer.io's integration with Twilio is one-way, meaning that you can only use our integration to send outgoing SMS messages.

This is a restriction of the SMS protocol, not Twilio. That is because the SMS signaling protocol is limited to 140 octets, which translates to the normal 160 characters if you are using 7 bit encoding. The limit for a 16 bit encoding in SMS is 70 characters. Thank you so much for reaching out, I hope that this finds you well today. If you are sending the message as Unicode then that requires a 16 bit encoding.

Twilio send sms emoji from web app